Retail Policy

Terms and Conditions for Purchasing

Introduction

These Terms and Conditions ("Terms") apply to the sale of skincare products by [Your Business Name] (“we,” “our,” or “us”) both online (via our website) and in-person at our store. By purchasing skincare products from us either online or in-store, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before purchasing products.

Skincare Products

We offer a wide selection of skincare products, including cleansers, moisturisers, serums, toners, masks, and other related skincare treatments. The specific details of each product, including price, ingredients, usage instructions, and benefits, are available both on our website and in person.

We reserve the right to update our product offerings, prices, and availability at any time.

Ordering Process

Online Orders: You may place an order for skincare products on our website at any time. By placing an order online, you are making an offer to purchase products subject to these Terms.
In-Person Orders: In-person transactions at our store are subject to the same Terms as online purchases. The price of the product will be shown at the point of sale.
Order Confirmation (Online): After placing an order online, you will receive an order confirmation email. This does not constitute an acceptance of your order. Acceptance occurs when we dispatch the goods from our warehouse.
Product Availability: All orders are subject to product availability. If any item is out of stock, we will inform you promptly, and you may choose to wait for restocking, cancel your order, or select an alternative product.

Pricing and Payment

Pricing: All skincare product prices are listed in GBP (£) and include VAT at the prevailing rate, unless otherwise stated. Prices are the same for both online and in-store purchases unless noted otherwise.
Payment Methods:
- Online: We accept payments via credit/debit cards, PayPal, and other payment methods specified on our website.
- In-Person: We accept payments via credit/debit cards, contactless payments, and cash in-store.
Pricing Errors: If a pricing error occurs, we will notify you as soon as possible. If an error is found after your purchase, we will either cancel the order and provide a refund or give you the option to proceed with the corrected price.

Shipping and Delivery (Online Orders)

Delivery Charges: Shipping fees are calculated based on the delivery address and order size. You will be notified of the applicable shipping charges at checkout.
Delivery Times: We aim to dispatch online orders within 3 business days. Delivery times may vary depending on your location and the shipping carrier. Estimated delivery times will be provided at checkout.
Shipping Restrictions: We currently only ship skincare products to the UK (and additional regions if applicable). Orders placed from locations outside these areas may be cancelled.
Failed Deliveries: If delivery is unsuccessful (e.g., due to an incorrect address or failure to receive the package), we may charge an additional fee for redelivery.

In-Person Purchases

Product Availability in Store: In-store availability of skincare products may differ from online availability. We recommend checking product availability on our website or contacting us directly before visiting if you're looking for a specific item.
Returns/Exchanges in Store: Returns or exchanges of skincare products purchased in-store must comply with the same conditions as online purchases (outlined in section 7 below).

Returns, Refunds, and Exchanges

Right to Cancel (Online): Under UK law, you have the right to cancel your online order within 14 days of receiving the goods, without providing a reason. To exercise this right, please contact us at velvetblossombeauty25@gmail.com within the 14-day period.
Exemptions to Return Policy: For hygiene and safety reasons, certain skincare products, including opened or unsealed items, cannot be returned or exchanged. This will be clearly indicated on the product page or packaging.
Returning Products (Online): If you choose to return an item, it must be unopened, unused, and in its original packaging. You will be responsible for the cost of returning the product unless it is faulty or damaged.
Refunds (Online): Refunds for returned products will be processed within 14 days of receiving the returned item. Refunds will be made to the original payment method.
Faulty or Damaged Products: If you receive a faulty or damaged product, please contact us immediately. We will provide a replacement or refund, in accordance with the Consumer Rights Act 2015.
In-Store Returns: If you purchase a product in person at our store, returns or exchanges are only accepted if the product is unopened and unused. Proof of purchase (receipt) is required for all returns.
In-Store Refunds: Refunds for in-store purchases will be processed via the original payment method, and products must be returned within 14 days of purchase for a refund or exchange.

Allergies and Sensitivities

Ingredient Information: We provide a full list of ingredients for each skincare product on the product page on our website. If purchasing in-store, ingredient lists are available on the product packaging.
Patch Test: We recommend conducting a patch test before using any skincare product, particularly if you have sensitive skin or are prone to allergies.
Adverse Reactions: If you experience irritation or an allergic reaction, discontinue use immediately and seek medical advice. We cannot accept liability for any adverse reactions unless caused by a defect in the product.

Product Descriptions

We make every effort to ensure that the descriptions, ingredients, and images of skincare products on our website and in-store are accurate. However, we cannot guarantee that all descriptions are free from errors. Always refer to the product's packaging for the most up-to-date information, especially regarding ingredients or potential allergens.

Consumer Rights

As a consumer, you have rights under UK law:

Consumer Rights Act 2015: If the skincare products you purchase are faulty, mis-described, or not of satisfactory quality, you are entitled to a repair, replacement, or refund.
Cooling-Off Period: For online orders, you have 14 days from the date of delivery to cancel your purchase and receive a full refund, provided the products are unopened and unused. After 14 days, returns may not be accepted, unless the product is faulty.

Intellectual Property

All content on our website, including text, images, logos, and product names, is the intellectual property of Velvet Blossom Beauty and is protected by UK intellectual property laws. You may not reproduce, modify, or distribute any content from our website without prior written consent.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for any loss, injury, or damage arising from the use of any skincare products purchased from us, except where such loss or injury is caused by our negligence.

Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the sale of skincare products will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. By continuing to purchase products from us, you agree to be bound by the revised Terms.

If you have any questions or concerns about these Terms and Conditions or our skincare products, please contact us:

📧 Email: velvetblossombeauty25@gmail.com
📞 Phone: 07816790706